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Ordering Policies & Procedures
All orders must be placed through the online ordering platform at www.ivyfortebrand.com. To order products, click
on the tab “Products List” at the top of the page. Please note that we have a separate page for each type of
product: 250mL bottles,375mL bottles, 500mL bottles, 10L buckets and Pre-Labeled Cases (links are in the text at the top of
the page). You must click the “Add to Cart” button separately for each subsection on the page (either at the
top or the bottom of the section). When you have added all of your products, click on the “Cart” tab to review
your order or hover to “Check Out” to proceed to check out.
All items noted with a red asterisk must be filled out. If you do not submit payment by credit card or e-check,
your order will NOT be processed immediately; it will only be processed when we have received full payment.
The only reason to use the Wire Transfer/Other option would be if you have a special circumstance (i.e., split
payment between two cards) or if you are using a wire transfer. Keep in mind that until the time of full payment,
the order will not be sent to the warehouse for processing. Please be sure you click in the checkbox that you
have read and accepted the terms & conditions or the order will not be placed. Check that you receive an email
confirming your order (check your junk mail). If you don’t receive this email, please contact us immediately to
ensure that your order was received. You won’t receive another notification from us until your order has shipped. Upon receipt of payment, the order will be forwarded to the warehouse, and your order will be shipped within five (5) business days. If the warehouse is experiencing low order volume, your order may be shipped earlier.
Any additions or count increases must be placed as a new sales order through the online ordering platform. If
you would prefer to have both orders ship at the same time, the shipment date will correspond with the later
order. Communicate preferences through the Notes section of the online ordering platform. If nothing is
communicated, the additional order will be sent separately.
Shipping time varies due to a destination location; check with the shipper for confirmation of arrival date.
Smaller orders of up to 24 cases or 16 buckets or less will generally be shipped via UPS (it’s usually the most
cost-effective). The card on file from the order will be billed at time of shipping for the UPS charges.
Larger orders will be shipped on a pallet via freight. The customer is required to set up a freight account prior to the first order being shipped or order will not be shipped. Freight costs are billed directly by the shipping
We will run a rate quote on the day your order ships to ensure that we are shipping via the economical
method for you. UPS rates can vary day-to-day which is why we run the quote on the day of shipping.
Echo Global Logistics: We have volume discount rates arranged with Echo Global Logistics and are able to pass
along the savings to the customer. If your order appears to be large enough to ship via freight, you will receive
an introduction email to Echo Global Logistics and an application.
RESALE TAX FORM
13115 Barton Rd, Ste F
Whitter. CA 90605
Authorized Representative _________________________________________
Sales Tax ID Number ________________________________________________
Street Address _______________________________________________________
City, State, Zip ________________________________________________________